Shipping policy
Thank you for shopping with Dinevora. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destination
Dinevora currently ships only within the United States.
At this time, we do not offer international shipping.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed on business days only. Processing times do not include weekends or holidays.
Orders placed after 5:00 PM (New York Time) will begin processing on the next business day.
During periods of high order volume or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will contact you using the information provided with your order.
Shipping Cost
We offer Free Standard Shipping on all orders within the United States.
There are no additional standard shipping charges at checkout.
Estimated Delivery Time
After your order has been processed, the estimated delivery time is 5–11 business days.
Delivery times are estimates only and may vary due to factors outside our control, including carrier delays, severe weather, holidays, or other unforeseen events.
Shipping Carriers
Orders may be shipped using one or more of the following carriers:
- USPS
- UPS
- FedEx
- DHL
- Other qualified delivery partners, when appropriate
The carrier used for your order will depend on the destination, package size, and shipping requirements.
Order Tracking
When available, tracking information will be provided after your order has been shipped so you can monitor the delivery status of your package.
Please allow some time for tracking information to become active after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Dinevora is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update your order before it is shipped, but we cannot guarantee that changes can be made once processing has begun.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delivery dates cannot be guaranteed.
Unexpected carrier delays, weather conditions, holidays, or other circumstances beyond our control may affect delivery times.
Lost or Damaged Shipments
If your order arrives damaged or you believe your shipment has been lost during transit, please contact us promptly.
When reporting a damaged item, please include your order number, clear photographs of the item and packaging, and an uncut unboxing video clearly showing the package, the product, and the issue to assist with our review.
Contact Us
If you have any questions about shipping or your order, please contact us.
Dinevora
2063 Bartow Ave
Bronx, NY 10475
United States
Email: support@dinevora.shop
Phone: +1 929-992-8474
Customer Support: 24/7 via email