Frequently Asked Questions (FAQs)

What products does Dinevora sell?

Dinevora offers home decor products designed to help enhance and improve your living spaces.

Where does Dinevora ship?

Dinevora currently ships within the United States only.

How long does order processing take?

Orders are processed within 1–3 business days after purchase.

How long does delivery take?

After processing, orders typically arrive within 5–11 business days.

Is shipping free?

Yes. Dinevora provides free standard shipping on all orders.

What shipping carriers do you use?

We may ship orders using trusted carriers, including USPS, UPS, FedEx, DHL, and other available delivery partners.

When is the daily order cutoff time?

Orders are processed based on a daily cutoff time of 5:00 PM New York (NY) time.

What payment methods do you accept?

Dinevora accepts the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All payments are processed in United States Dollars (USD).

Can I return my order?

Yes. Eligible items may be returned within 30 business days from the date of delivery.

Customers are responsible for return shipping costs.

What items cannot be returned?

Items cannot be returned if they:

Have been used, worn, washed, or damaged after delivery.
Have original tags, labels, or stickers removed.
Are returned without original packaging, box, wrapping, or protective materials.
Are missing accessories, manuals, free gifts, or other included components.
Have stains, odors, smoke smell, pet hair, or visible signs of use.
Are customized, personalized, or made-to-order products.
Are clearance, final sale, or marked as "Non-Returnable," unless defective, damaged, or incorrectly shipped.
Are gift cards or digital products.
Were damaged due to misuse, accidents, negligence, or unauthorized repairs.
Are returned after the eligible return period.
Have missing parts or components included at delivery.
Are returned without prior return authorization where required.

For damaged or defective products, an uncut unboxing video clearly showing the product and the issue is required.

How do I request a return?

To request a return, contact our support team:

Email: support@dinevora.shop
Phone: +1 929-992-8474

Our support team is available 24/7 through email support.

How long does a refund take?

Once a return is received and approved, refunds are processed within 5–10 business days.

Refunds are issued to the original payment method used for the purchase.

How can I contact Dinevora?

You can contact us at:

Dinevora
2063 Bartow Ave
Bronx, NY 10475
United States