Privacy policy

Dinevora respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment information necessary to process your transaction
  • Device, browser, and website usage information collected automatically through cookies and similar technologies

Payment information is processed securely through our payment providers. We do not store your complete payment card details.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate with you regarding your orders
  • Respond to your inquiries
  • Improve our website, products, and services
  • Detect and help prevent fraud or unauthorized activity
  • Comply with applicable legal obligations
  • Send promotional emails if you choose to receive marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and support essential website functions.

Cookies may be used to:

  • Keep your shopping session active
  • Remember your preferences
  • Support checkout and shipping functionality
  • Measure website performance
  • Improve the overall customer experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Analytics and Advertising

We use Google Analytics to better understand how visitors use our website. Google Analytics collects information such as pages viewed, time spent on the site, device information, and general location data derived from your IP address.

We also use the Meta Pixel to measure advertising performance, understand customer interactions, and improve our marketing efforts.

These services may use cookies or similar technologies to collect information about your activity on our website.

Email Marketing

If you choose to receive promotional communications, we may send you emails about new products, promotions, special offers, or other updates related to Dinevora.

You can opt out of marketing emails at any time by clicking the unsubscribe link included in the email.

We may still send transactional emails related to your orders, account, or customer service requests.

How We Share Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties that help us operate our business, including:

  • Payment processing providers
  • Shipping and delivery carriers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Professional service providers when required to support our business
  • Government authorities or law enforcement when required by applicable law

These third parties receive only the information necessary to perform their services.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

Although we take appropriate security measures, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.

Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request information about how your personal information is processed.

To make a privacy-related request, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Dinevora

2063 Bartow Ave
Bronx, NY 10475
United States

Email: support@dinevora.shop

Phone: +1 929-992-8474

Customer Support: 24/7 via email

For Shopify compliance, this policy is consistent with the information you provided. One future improvement to strengthen compliance with evolving U.S. privacy laws (such as California state requirements) would be to specify whether your store honors privacy rights requests from residents of states with applicable privacy laws and whether any "Do Not Sell or Share" mechanisms apply. Since you did not provide that information, it has not been included.