Refund policy
At Dinevora, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept returns within 30 business days from the date your order is delivered.
To be eligible for a return, your item must:
- Be returned within the eligible return period.
- Be in its original condition.
- Include the original packaging, accessories, manuals, free gifts, and all components received with the order.
- Have all original tags, labels, and stickers attached.
- Be approved through our return process before being sent back.
To help us verify claims involving damaged, defective, or incorrect items, an uncut unboxing video clearly showing the product and the issue is required. Claims submitted without this video may not be eligible for a refund or replacement.
Items Not Eligible for Return
Returns will not be accepted for:
- Products that have been used, worn, washed, or damaged after delivery.
- Items with original tags, labels, or stickers removed.
- Products returned without their original packaging, box, wrapping, or protective materials.
- Items returned without accessories, manuals, free gifts, or other original components.
- Products showing stains, odors, smoke smell, pet hair, or other visible signs of use.
- Customized, personalized, or made-to-order products.
- Clearance, final sale, or items marked as Non-Returnable, unless they were received defective, damaged, or incorrectly shipped.
- Gift cards or digital products.
- Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
- Items returned after the 30-business-day return period.
- Products returned with missing parts or components.
- Items returned without prior return authorization, where applicable.
How to Start a Return
To request a return, please contact us before sending your item back.
Email: support@dinevora.shop
Please include your order number, a description of the reason for your return, and any supporting photos or videos, including the required uncut unboxing video when reporting a damaged, defective, or incorrect item.
Once your request is reviewed and approved, you will receive return instructions.
Return Shipping
Customers are responsible for the cost of return shipping.
Please return approved items to:
Dinevora
2063 Bartow Ave
Bronx, NY 10475
United States
We recommend using a shipping service that provides tracking information, as we are not responsible for returns lost or damaged during transit.
Inspection and Refunds
After your returned item is received, it will be inspected to confirm it meets the requirements of this policy.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after approval for the refund to be processed. The time required for the refunded funds to appear in your account may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@dinevora.shop.
To help us review your request, please provide:
- Your order number.
- A description of the issue.
- Clear photos of the item.
- An uncut unboxing video clearly showing the package, the product, and the issue.
We will review your request and determine the appropriate resolution based on the information provided and this policy.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us.
Dinevora
Email: support@dinevora.shop
Phone: +1 929-992-8474
Support: 24/7 via email
One point still needs your attention: your instructions say both "Customer Pays" for return shipping and that defective/incorrect items are return-eligible, but they do not specify who pays return shipping in those cases. For clarity and to align with customer expectations, you should decide whether Dinevora or the customer pays the return shipping for defective, damaged, or incorrectly shipped items and update the policy accordingly.